The Arc Greater Twin Cities Protects Your Privacy
What personally identifiable information does The Arc collect?
The Arc Greater Twin Cities respects the personal privacy of visitors to our website. Keeping your information private and in a secure environment is very important. When you browse our website, you do so anonymously. Personal information is not collected, unless you voluntarily provide us with information as described below. The Arc will not share with third parties your name, street address, telephone number or e-mail address without consent. We do not sell or rent personal information. In order to improve performance and design of the website and provide better service, The Arc tracks site usage through information taken from server log files. The information collected is basic statistical data, such as channels and sections viewed, time of access and amount of time spent on pages, search phrases used to reach the Arc’s site, and browser type. This information is anonymous, and is collected in the aggregate.
What happens when I sign up with The Arc online?
You voluntarily provide us with personal information when you choose to become a member, sign up to attend an ArcShop, make a donation, join our Action Alert grassroots network, join one of our e-Communities or subscribe to The Arc’s e-newsletter. The information collected through these transactions includes name, address, phone number, email address and, when you make a financial transaction, your credit card number. This information is never shared or sold to individuals or organizations outside of The Arc Greater Twin Cities.
How does The Arc protect my confidential information?
If you have used your credit card to purchase a membership, register for a program or make a donation to The Arc, your card number is stored on a secure server protected by firewalls. The Arc Greater Twin Cities uses computer encrypted technology to protect your information and this information is kept confidential. The Arc Greater Twin Cities uses Digicert, the most respected and secure name in online payment processing, to fulfill customer payment services on the website. A very limited number of staff at The Arc Greater Twin Cities has secure access to data. Employees are held accountable for privacy principles. The Arc Greater Twin Cities may disclose information to law enforcement and other authorities in the rare case when there is reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) The Arc’s rights or property, other users or anyone else that could be harmed by such activities. The Arc may disclose or access account information when the law requires it.
How do I change my personal information or stop receiving information from The Arc Greater Twin Cities?
The Arc Greater Twin Cities’ policy is to maintain a record of all requests made by donors or their representatives indicating they do not wish to be solicited and/or contacted by or on behalf of the agency. The Arc Greater Twin Cities’ staff, board of directors, volunteers, professional fundraisers or other agents will not willfully and knowingly engage in communications and/or solicitation activities that cause donors to feel threatened or intimidated.
Upon receipt of a “no solicitation” request, either verbally or in writing, The Arc Greater Twin Cities will discontinue contacting donor for solicitation. If the donor wishes to continue receiving non-solicitation materials, then the donor’s database file will be marked “no solicitation” and deleted from all solicitation mailing lists, but he/she will continue to receive communications that are not soliciting donations.
During solicitation periods, staff and volunteers will:
• Communicate courteously and respectfully with donor
• Thank donor for their time and end the call after donor declines to make a contribution
• Not engage in personal criticisms or other threatening and intimidating behavior during phone call to donor
• Not call back once a donor has declined to make a contribution
Upon receipt of a “discontinue contact” request, either verbally or in writing, The Arc Greater Twin Cities will discontinue contacting donor either by mail and/or by phone, per the specific request of the donor. The donor’s database file will be marked “do not contact” and deleted from mailing lists and/or phoning campaigns.
What is a cookie and how does The Arc use them?
What about linked Internet sites?
If you have questions or believe your privacy may have been violated by The Arc, please feel free to contact The Arc’s Director of Technology at firstname.lastname@example.org.